A: The instrument Communications Software provided with your instrument runs properly on Windows 2000/XP. LSGAM is also compatible with Windows Vista. However special permissions for reading and writing to the LANDTEC folder must be set up. You can call LANDTEC’s Technical Support Department for help.
A: Pentium III 500 MHz microprocessor or equal. 64 MB RAM. 120 MB of free hard disk space. CDROM drive. Windows 2000 or later These requirements were common on machines sold in 2000.
A: LANDTEC has not tested it’s software applications (LSGAM or DataField CS) on 64 bit platforms. The USB drivers for the GEM download cables do have a 64 bit driver. Technical support has received calls of customers having issues on 64 bit platforms and actually these customers eventually installed a 32 bit version of Windows. In general, many smaller business applications do not support the 64 bit platforms.
A: The Well ID list you created in the communication software was not automatically saved on your computer. To save a copy on your computer so that it is available for uploading to an instrument later, create the list, then click on the “Save File” button on the Well ID screen and choose a folder and filename that will allow you to find it later. If you created a Well ID list, then uploaded it to an instrument but did not save it on your computer, you can recover it in LSGAM by going to the Well ID screen and clicking “Load from Instrument”. The list will be loaded into LSGAM, at which point you should click “Save File” as described above. Your Well ID list needs to be saved to your computer only once. In DataField you need to save your IDs in a file; otherwise you will loose them. LSGAM will automatically save the IDs in a file under the project name. That file will be there every time you open LSGAM
