Q: Servicing – Can I buy a GEM™2000 replacement battery and install it myself?
A: No, the battery must be replaced by LANDTEC.
Q: Servicing – Can I rent an instrument while mine is being serviced?
A: Yes. LANDTEC offers flexible instrument rentals that can be arranged at the time you obtain an RA.
Q: Servicing – How can I minimize the service time?
A: Get an RA number and include it with the package Ship overnight both ways Watch for your quote and return it immediately
Q: Servicing – How long will I be without my instrument when I send it in for its 6-month servicing?
A: Your instrument will spend from 7-13 days at LANDTEC, barring unusual circumstances. However, it must also be shipped from your site to our service center, and back again. Plus, once we issue the quote, we must wait for your to return it. So, the total time is more like 2-3 weeks.
Q: Servicing – If I am sending my instrument in to fix bad temperature readings, should I also send in the temperature probe?
A: Yes. Your faulty temperature readings could be due to the probe. This possibility shoud be investigated at the LANDTEC service facility.
Q: Servicing – What does a Platinum Service Agreement offer over the Service Plus Agreement?
A: The Platinum Service Agreement is designed for installations that need to maintain multiple instruments.
Q: Servicing – What does a Service Plus Agreement offer over the standard warranty?
A: Parts and labor warranty extends beyond one year. Two six month servicings are included Repairs and calibration are completed in 5-7 business days, instead of 7-10. Free loaner instrument in case the inspection plus servicing is estimated to take longer than 10 days. Rental instruments are offered at 15% off If repair time takes more than 10 days, return shipping is paid for by LANDTEC
Q: Servicing – If I am sending my instrument in to fix the computer connection, should I also send in the cables?
A: Yes. A problem connecting an instrument to a computer may be caused by a faulty cable, which can only be diagnosed by testing the cable in our service facility.
Q: Servicing – If I use my GEM infrequently, should it still be serviced every six months?
A: Yes, based on manufacturer accuracy analysis, a six month service interval has been established. User deviation from this interval will relieve LANDTEC of all legal liability for equipment accuracy.