Q: Why are you moving?
A: We were acquired by QED Environmental Systems, Inc. in early 2016. As a result, we are consolidating our manufacturing facilities, Service Department and Calibration Center to a more centralized location.
Q: Will my turn around time be affected?
A: While some of our west coast customers may experience some additional transit time with Ground shipments to/from Michigan, you can expect similar completion times for all of your calibration orders.
Q: Will I receive the same type of service?
A: Yes. There will be no changes to the types of service that we provide.
Q: Will I receive the same level of service?
A: Yes. We are committed to maintaining the same premier quality service and support that you have come to expect.
Q: Will the Michigan Calibration facility be ISO certified?
A: Yes. The Michigan facility is currently working through the ISO certification process.
Q: How do I request a return authorization number?
A: You can request a return authorization number by calling 1-800-LANDTEC or (909) 783-3636. You can also email us at support@landtecna.com or request an RA on our website: www.landtecna.com.
Q: When should I start sending my analyzer to Dexter, MI. for calibration?
A: You should begin sending your analyzers to Dexter on June 30, 2016.
Q: What happens if I accidentally ship my unit to the Colton, CA. facility after June 30th?
A: Any analyzers that are accidentally sent to Colton after June 30th, will be automatically forwarded to the new calibration facility in Dexter. Please note that this will cause a slight delay in our receipt of the unit due to the increase in transit time.
Q: Who should I call for technical support/software support?
A: You can call us at the same number you are currently using, (1-800-LANDTEC). We are maintaining our world-class support staff.
Q: Who should I contact if I have additional questions?
A: If you have any additional questions, please feel free to contact us at 1-800-LANDTEC.