A: The Platinum Service Agreement is designed for installations that need to maintain multiple instruments.
A: Yes. Your faulty temperature readings could be due to the probe. This possibility shoud be investigated at the LANDTEC service facility.
A: Your instrument will spend from 7-13 days at LANDTEC, barring unusual circumstances. However, it must also be shipped from your site to our service center, and back again. Plus, once we issue the quote, we must wait for your to return it. So, the total time is more like 2-3 weeks.